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BOXドライブにログインできない

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サンニン 山口

BOXドライブを起動し、指示されたとおりにウェブブラウザからログインをしてもログイン状態にならず、添付した画像の通り最初の画面に戻ってしまう(finderにも表示されていない)。早急に解決方法を教えてください。

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  • Rona

    Hi there,

    Welcome to the Box Community, I'm happy to help!

    Please be informed that this community is primarily intended for English language speakers. If you are able to post your question in English, the community may be better able to assist. Google Translate or other tools may help! If any community members are able to understand and help, it would be greatly appreciated. 

    Thanks for posting! 

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  • サンニン 山口

    Hello,

    I am currently experiencing a malfunction with the BOXdrive application and it's causing significant inconvenience for me. After opening the app and navigating to the login screen on the browser as shown in the image below:

    An error message is displayed as shown in the image below:

    Alternatively, it opens BOX on the browser. I want it to be displayed on the MAC Finder as before, but it hasn't been showing up at all.

    I have tried uninstalling and reinstalling multiple times, but the issue persists. Please provide a solution.

    Thank you.

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  • 成田絵里

    私も同じ状況です。

    解決策はありますか？

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  • Shinmura Masami(新村 昌見)

    全く同じ現象です。

    一度Box Driveのログアウトして以降、数回Box Driveのアンインストール（以下リンク）

    を実施し起動を試みましたが状況変わらずです。

    Box Driveは Ver2.39.174です。ダウンロード後はログインボタンからアカウントを入力しても、

    起動中の画面から再度ログイン画面に戻るだけで起動しません。

    https://support.box.com/hc/ja/articles/360044196293-Box-Drive%E3%81%AE%E3%82%A2%E3%83%B3%E3%82%A4%E3%83%B3%E3%82%B9%E3%83%88%E3%83%BC%E3%83%AB 

    解決策はありますか？　PCシステム環境は以下です。関係あるか不明ですが共用PCで3名のユーザを登録ずみです。　

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  • 若林友香

    The same phenomenon is occurring. Even if you log in with your browser from the BOX Drive login screen, the BOX Drive login screen will be displayed again and you will not be able to log in at all. It is said to have been answered, but where is the solution written?

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