2FA Phone Number Invalid Format

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Gregory Sadosuk

• January 26, 2021 15:18

I am trying to enable 2FA for a folder someone else created.  No format of a US phone number (10 digits) seems to be accepted (using Chrome). The phone number popup says "The phone number you entered is invalid." for formats like:

##########

### ### ####

###-###-####

(###) ### ####

(###)-###-####

Greg

0

• 

  France

  • January 26, 2021 22:20

  Hi Greg,

  Welcome to the Box Community!

   

  This seems like it might be an issue that requires some account specific information, so I've submitted a case to Box Support on your behalf.

   

  You should be receiving an email confirmation shortly.

   

  Please come back and let us know how things go with support!

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