Canceling Your Box Account

How you cancel your Box account depends on the type of account plan. You can cancel your individual plan. You must be an administrator to cancel any Business or Enterprise plan. The account owner or  administrator will receive a confirmation email once the cancellation has been processed.

Deleting an Individual Account

1. Click your account avatar in the upper right, and then select Account Settings.
2. In the Account Details section, click Permanently Delete Account.
3. Click Okay to confirm and complete the process.

Deletion will not happen immediately, but will take a short amount of time.

Canceling a Personal Pro Account

1. Click your account avatar in the upper right, and then select Account Settings.
2. In the Account Details section, click Cancel Account.
3. Complete the survey and click Continue.
4. Click Permanently Cancel My Account to confirm and complete the process.

The account will cancel at the end of the service term.

Canceling a Business or Enterprise Account

Only the account administrator can cancel a Business or Enterprise account.

1. Go to Admin Console > Account & Billing.
2. In the Status field in the Account Information section, click Cancel Account.

   Note

   If you do not see this option, email cancel@box.com

3. Complete the survey and click Cancel My Account.
4. Click Permanently Cancel My Account to confirm and complete the process.

The account will cancel at the end of the service term.