Welcome to the new Box Support website. Check out all the details here on what’s changed.

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      1. Box Support
      2. Account and Billing
      3. Preferences and Billing
      4. How-to Guides for Billing

      How-to Guides for Billing

      Follow New articles New articles and comments
      • Updating Billing Contact
      • How to View Billing Information
      • Updating your Credit Card Information
      • Billing FAQ - Japan Customers Specifically
      • Box, Inc. W-9 Form
      • Canceling Your Box Account
      • Reactivating Your Box Account
      • Downgrading Your Box Account
      • Payment Methods Accepted by Box
      • Uploading Invoices to Your Box Account
      • Adding Seats To My Account
      • Decreasing Seats From Your Subscription
      • Upgrading your Box Account
      • Requesting a Refund
      • Making Payments by Check or Wire Transfer
      • Preserving your Files Before Account Downgrade
      • Understanding the Prorated Amounts on Your Invoice
      • Finding Your Tax Amount On Your Invoice
      • Understand How Sales Tax Affects Your Billing
      • Understanding How VAT Affects UK Customers

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