Account administrators can submit a downgrade request by emailing cancel@box.com. Please provide the plan type to which you would like to downgrade. You can view here a side-by-side comparison of our offerings.
Note Downgrades can only be processed at the end of the account's term. Please ask us about the eligibility of your request.
Looking to downgrade to a free Personal account? Make sure to remove any data past 10GB of storage before requesting to downgrade.
Looking to cancel your account, instead? Please review this article on cancelling your account.
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