When attempting to install Box Tools on your desktop through MSI installer package on Windows, you may see the following error:
Common Causes
"Box Tools per user was found in another local user session" occurs when you try to install Box Tools (machine-wide aka MSI edition) but your desktop is seen as having Box Tools (per-user aka EXE edition) installed.
Firstly, check if Box Tools (per-user edition) is still installed by checking Control Panel > Programs and Features on each Windows user profile.
If you don't see Box Tools but you are still getting the error, then it's possible that some registry key or files of Box Tools were not deleted upon uninstall.
We provide the script to remove all traces of Box Edit/Box Tools via https://cloud.app.box.com/v/BoxEditCleaner. Make sure to go through "READ ME FIRST" which has instructions and notes, and run the removal script. This should resolve the issue in the majority of cases.
However, if you still get the same install error even after running the removal script, then you can check if the following registry key exists and manually delete it via Registry Editor.
Path: Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\{User_SID}\Products\{PRODUCT_CODE}\InstallProperties
Name: DisplayName
Value: Box Tools
Type: REG_SZ
* {User_SID} and {PRODUCT_CODE} varies depending on your system and the version of Box Tools installed.
You can search "Box Tools" on Registry Editor to find the above key.
If you have taken the above steps but are still getting the install error, please open up a case with our support team and provide the following information:
- Output of the removal script on Powershell
- Screenshot of Registry Editor equivalent to the above