Lost files

Follow

New post

Vince Darley

• September 07, 2020 18:31

I just logged into Box, and an entire folder of files from May this year seem to have vanished. I have no idea what happened to them, nor indeed if others have gone too. Could someone contact me to help recover them (and ascertain whether more have gone too)?

1

• 

  Christine Tupe

  • September 09, 2020 18:33

  Same here. I lost multiple files and folders that I have shared with other people.

  1

  Comment actions Permalink
• 

  ruchikosh

  • September 10, 2020 07:02

  There could be many reasons if you are unable to find a file on box:

  1. They were accidently moved to a different folder. This can be found by running reports from Admin console.

  2. They were accidently deleted. It should be available in owners trash.

  3. If at all these files were synced from Box Sync or Drive but they never actually synched to box because of issues, in such case there are chances that the files are lost as they never made it to box.

  1

  Comment actions Permalink
• 

  Box User

  • March 12, 2023 13:57

  I did not move or delete files. They had been there for years. Now suddenly gone.

  0

  Comment actions Permalink

Please sign in to leave a comment.