Box Drive failed to initialize with MacOS

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Barcal, Gina

• June 08, 2022 16:14

I can't launch box drive on my Mac M1 monteray. 

 

Received error when trying to launch:

 

Box Drive failed to initialize with macOS. Please relaunch the application to resolve the issue. If the problem persists, please contact Box Support to further troubleshoot.

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• Official comment

  

  France

  • August 22, 2022 21:39
  • Edited

  Hi Everyone, 

  Welcome to the Box Community, I'm happy to help!

  I understand that you are receiving an error message that says Box drive failed to initialize with MacOS on FPE mode.

  We now have a support article to address this issue. Please go ahead and make sure to follow the steps provided in this article to resolve this issue:

  https://support.box.com/hc/en-us/articles/8873965936787-Box-Drive-failed-to-initialize-on-macOS-due-to-an-existing-Box-folder

  If you have questions, please let us know and we will help you!

  Regards, 

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  Giovanna Guerrero-Medina

  • August 03, 2022 15:27

  I have the same problem. I tried the above solution but it did not work for me. My orgs IT support was not able to help either. Any other ideas?

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  Kristina Goldstein

  • August 09, 2022 18:32

  Hi France, can you please reply with other ideas or connect this to upper level IT support? I'm having the same issue and it looks like several others are as well. 

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  Albert Vazquez

  • August 22, 2022 22:31

  I've tried the instructions multiple times and doesn't seem to work. Where can I contact someone to help trouble shoot?

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  Zeynep Baltalıoğlu

  • September 23, 2022 10:30

  the instructions did not work for me as well. waiting for your help.

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