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Box Drive failed to initialize with MacOS

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Barcal, Gina

I can't launch box drive on my Mac M1 monteray. 

 

Received error when trying to launch:

 

Box Drive failed to initialize with macOS. Please relaunch the application to resolve the issue. If the problem persists, please contact Box Support to further troubleshoot.

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  • Official comment
    France
    • Edited

    Hi Everyone, 

    Welcome to the Box Community, I'm happy to help!

    I understand that you are receiving an error message that says Box drive failed to initialize with MacOS on FPE mode.

    We now have a support article to address this issue. Please go ahead and make sure to follow the steps provided in this article to resolve this issue:

    https://support.box.com/hc/en-us/articles/8873965936787-Box-Drive-failed-to-initialize-on-macOS-due-to-an-existing-Box-folder

    If you have questions, please let us know and we will help you!

    Regards, 

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  • Giovanna Guerrero-Medina

    I have the same problem. I tried the above solution but it did not work for me. My orgs IT support was not able to help either. Any other ideas?

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  • Kristina Goldstein

    Hi France, can you please reply with other ideas or connect this to upper level IT support? I'm having the same issue and it looks like several others are as well. 

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  • Albert Vazquez

    I've tried the instructions multiple times and doesn't seem to work. Where can I contact someone to help trouble shoot?

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  • zeynep baltalioglu

    the instructions did not work for me as well. waiting for your help.

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