Slow Download Speeds

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  • Aira

    Hi there,

    Welcome to the Box Community!

    If you are encountering problems downloading files from your Box account, we recommend you try

    • Updating your browser to the latest version
    • Clearing your browser's cache
    • Using Box with an alternate browser, computer or network
    • Temporarily disabling any internet security/firewall programs to test whether they conflict with Box (note: you may need clearance/assistance from your organization’s IT department/helpdesk to do this)
    • Disabling any plugins on your browser

    You may also check this article for file size limit per account:



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  • Van Vieira

    Hi Aira,

    Thank you for your reply!

    We've tried the above and are still only getting 1MB/s on downloads. Is there anything else that can be done?

    Kind Regards,


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  • Brandon Rowe

    This is definitely a issue. The download speeds are horrendous across browsers and devices. I have symmetrical 10G and the uploads are fast but takes me 5 minutes to download a 1GB file. 

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  • Collin James Diederich

    box its amazing you checked this ANSWERED. box at most uses 1% of my internet speed. dropbox and google drive don't have these problems.

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  • Matt Stinnett

    This is unacceptable.

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