Documents Not Saving/ Requiring Copies

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Tammy Dobson

• October 23, 2023 20:34

Several of our team members are receiving the following error message:  "Couldn't save latest changes.  To avoid losing the highlighted changes, copy and paste them into the document in a new tab."  Yet when we do, it continues to repeat the same message and never saves the updates.

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  Rona

  • October 25, 2023 19:23

  Hi Tammy, 

  Welcome to Box Community and glad to assist! 

  Can you verify your permission in the affected file? Also, it would be helpful if you could attach a screenshot of this error to get a closer look. 

  We'll await for your reply! 

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  Tammy Dobson

  • October 28, 2023 01:36

  I have edit permissions I believe and been updating this doc on a weekly basis for some time.  You can see in the screenshots that as I make changes it is saying "saved" then randomly it will come up and give the couldn't save message.  So it may be within minutes of making changes to a doc or within a much longer period of time (which is frustrating to lose everything).

  

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