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Unable to change password

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Zhichun Lian

I have an individual account, using google to sign-in. I'm unable to change, or create a password. Every time I get an error when trying to create a password. I cannot change the password since I don't have an existing password. 

 
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6 comments

Date Votes
  • Rona

    Hi Zhichun, 

    Welcome to Box Community and glad to assist!

    Let me create a new case and a member of our team will be in touch, please keep an eye out.

    Thanks for posting!

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  • Joaquín Alonso

    I have the same issue, any solution?

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  • Leonor Mendoza
    • Edited

    Same issue. Rona can you help me as well? I found lots of posts related to this issue and trying it in other browsers is not solving it. Thank you! 

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  • Leslie Ralston-Rakow

    I'm glad I'm not the only one! Is there and answer to this?

     

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  • Pavel Inchin

    any resolution of this????

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  • Jad Baaklini

    Wow, has this not been resolved?

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