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Inviting Existing Box User

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Charlene Wacenske

Hello,

So In the past when I have invited a user to our managed instance and the person already had an account, there was always a link to "invite" them to join the managed account.  Now when I try to add the user, I get an error and a CSV report which tells me that they already have an account (which I know).  I did look through the articles but they all indicate that I should be getting the invite link.  Any help to move forward would be appreciated.

Charlene Wacenke

 

 

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  • Rona

    Hi Charlene,

    Welcome to Box Community and glad to assist!

    I have created a ticket and a member from Product Support will get in touch, please keep an eye out. 

    Thanks for posting!

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