Inviting an existing user requires leaving new design

Please fix this, or at least point to the readily accessible solution of switching to the old admin experience to sent the user an invite.

<rant>

This answer should be able to be found in the documentation and forum posts. Instead, one wades through post after post that has the response "I made you a ticket" or "it looks like your problem is solved" instead of a useful response that points to the solution. Perhaps just delete or hide these old posts that contain no helpful information and simply serve to obfuscate a solution that is within reach?

I dare say, this must be an issue for virtually every single onboarding. Someone will have used Box with an external collaborator, or tested Box themselves, before the company as a whole is onboarded. The forums are full of people asking how to invite a user to an enterprise when they already have a personal Box account registered to their work address. Please consider each one of these forum posts as a vote to bump up the issue in your internal bug tracker.

</rant>

Thank you for your time.

Ann

April 04, 2024 20:40

Hi Colossus Admin,

Welcome to the Box Community!

Thank you for sharing your feedback which we deeply appreciate. We value you opinion and see it as an opportunity to learn and improve.

I highly recommend submitting your feedback to Box Pulse. Box Pulse is our product feedback tool powered by UserVoice. If you've got an idea for how to improve Box, share it with us and gather support or vote on other people's ideas. Your feedback is essential to informing roadmap decisions and shaping the future of our products.

Thank you for posting!

Best,
Ann

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