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Cannot use email for 2-step verification

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Duane Nettles

I don't have a Cell Phone so I'm trying to use Email for the 2-Step Verification.  I click Email and Continue to have a code sent to my Box.com Email Address.  I get the code and enter the code and then receive "The email you selected is invalid".  I wasn't prompted for an email so I assume it's using the same email I used to log into Box.com.

 

Can this be corrected so that I can use Email as a 2-Step Verification?  Repeat, I DO NOT HAVE a Cell Phone.

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  • Rona

    Hi Duane, 

    Welcome to Box Community and glad to assist! 

    I have created a ticket and a member from Product Support will get in touch, please keep an eye out. 

    Thanks for posting!

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