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2FA Log In Issue

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Trisha Srivalsan

My colleague got an invite with read-only access to a Box, and while she is able to input her username and password, it then redirects her to a screen that asks for a 2FA code, which she has not set up. Resetting the password only repeats the process.

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  • Rona

    Hi Trisha,

    Welcome to Box Community! 

    I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly. 

    Thanks for posting! 

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  • Trisha Srivalsan

    Great, thanks! Will they reach out to me directly?

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