Box Status

Comments

7 comments

Date Votes
  • Christina Chan

    I have also been trying to look for this, but perhaps we just post here?

    0
    Comment actions Permalink
  • Rona

    Hi Jessica,

    Welcome to Box Community! 

    I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly. 

    Thanks for posting! 

    0
    Comment actions Permalink
  • Aban Hussain

    Hey, I am also having trouble opening a ticket. Do you know where I can do it?

     

    0
    Comment actions Permalink
  • lori a sewecke

    Is there even a "Product support" team?  I can't seem to find answers or help, and it appears I am not the only one. Very disappointed. 

    0
    Comment actions Permalink
  • Bonnie Plakos

    I have the same problem.  If the answer isn't in the community how do we open a support ticket with customer service?

    0
    Comment actions Permalink
  • Tricia Smith

    Same issue. I have a message that pops up that says "

    Your logs have been sent successfully. If you do not have an open support case with Box, please create one here so someone can follow up with you. A support case is required to investigate this issue." When I click on the link I go to the main support page, but I don't see where I'm supposed to open support case.

    0
    Comment actions Permalink
  • Bonnie Plakos

    I found it:

    https://support.box.com/hc/en-us/requests/new?&referrerPageUrl=https://account.box.com/

     

    0
    Comment actions Permalink

Please sign in to leave a comment.