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"Microsoft Excel Online Unavaiable" for *most* files

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Dan Speirs

We utilize opening up Excel files on box.com using the Open button on the upper right of a file, "Microsoft Excel Online". We have noticed that almost no files have the option available and we cannot figure out why. We have been using it daily for a year. Is these any reason why an excel file would not be available online while another is not? I have tried saving various types of Excel files (.xlsm,.xlsx) and none of them work when .xls doesn't work.

 

Any idea what is going on?

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5 comments

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  • Dan Speirs

    As a follow-up, we have noticed it is Folder specific. Some folders in Box.com you open a file and it says the file is unavailable to be opened. Like this 

     

    If you take the same file and put it in another folder and open it in Box.com you do get the option to open with Microsoft Excel Online.

     

    We are puzzled. Help.

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  • Rona

    Hi Dan, 

    Welcome to Box Community! 

    To help address this issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

    Thanks for posting!

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  • Jennie Fitz
    • Edited

    Thanks for sharing!  
















    Official Site 

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  • Dan Speirs

    Issue found. In the settings for folders the box under Privacy>Collaborators was checked. If you check this, Excel Online will not work for any files withing the folder. If Excel Online is not available for your files be sure to check this for each high level folder!

     

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  • warcreditspanish

    Thanks for addressing this issue.  It was helpful.

     

     

     

    Official Site

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