Authenticator

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Natascha Schillemans

• December 09, 2024 15:48

BOX askes for a six digit authentication code, Box is not installed on my authenticator.

How can I deactivate 2FA or change it to a phone code, if I can't access this account?

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• 

  Rona

  • December 10, 2024 15:10

  Hi Natascha,

  Welcome to Box Community! 

  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

  Thanks for posting!

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