Repeated Box Tools installs

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Stephanie Jensen

• 4 days ago

I have downloaded and installed Box Tools on a number of occasions. Every time I try to open a document from the web to an application (Word, etc.), I receive a message that I need to install Box Tools, even though it is already installed. I have read through forum and support posts, and have had no luck solving this issue.

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  Rona

  • 2 days ago

  Hi Stephanie, 

  Welcome to Box Community!

  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.

  Thanks for posting!

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