Files Not Opening on Mac Finder

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Jane Knop

• July 22, 2022 17:15

All of a sudden there are files I cant open from my Mac desktop but I can see they are there and can download them from the website. Similarly some folders arent opening or taking longer to open than normal.

When I try clicking on the files it doesnt do anything.

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  France

  • July 25, 2022 18:45

  Hi Jane,

  Welcome to the Box Community, I'm happy to help!

  Can you try to quit Box Drive from you menu bar and then start the app again?

  If that doesn't help, can you let us know what Box Drive version are you running and what macOS?

  We'll wait for your response!

  Regards,

   

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  Sara Mikolich

  • August 08, 2022 16:07

  I am having the exact same issue with Excel files only. Macos version 12.4. 

   

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