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Configuring Box AI

Admin , Established , Box AI , P1

Box AI can be made available to your users in Box Notes, Box Hubs, and when previewing files stored in your organization’s Box Service instance. 

Access Permissions

Within the Admin Console, go to the Box AI section and then the Settings tab and set the permissions for both users and groups. If your organization has not fully enabled Box AI, you can click Enable for All to do so for all services.

Use these settings to control which users and user groups within your organization have access to Box AI for the following services:

Enabling Box AI for specific users has the following limitations:

  • You can enter up to 100 names/email addresses and up to 100 groups. If you want to enable or disable more, you have to enable or disable Box AI for the entire organization.

Before enabling Box AI features in the Admin Console, you will need to review and accept some specific Box AI legal terms. Depending on your agreement terms with Box, you are shown one of the following messages:

Box AI Product Addendum Message

If you are using your first Box AI feature, when opening the Edit Configuration menu, you will need to review and accept the Box AI Product Addendum before enabling Box AI for your organization:

Review Agreement Offline Message

If, when navigating to the Box AI tab, the Review Agreement Offline message appears, contact your Box Account Team or click on the link in the message to request Box AI access:

This message indicates that your organization has specific restrictions when using Box AI, however, as an admin, you may still request access and enable Box AI for your organization by reaching out to our account team or support.box.com. 

 

"Box AI doesn't have permission to access this file" Message

If you have Box AI enabled for your account, but encounter this error when attempting to utilize Box AI with a document, check if the file is owned within or outside of your enterprise. 

Box AI Permission Message

The most common scenario is that the file is being shared via collaboration from an external user, and that external owner does not have Box AI enabled. You will need to either copy the file to a location that you own, or Box AI will need to be enabled for that external owner by their Admin.

 

Configuring Box AI for users and groups

Box AI Configurations

Defines who can use Box AI. Click configure and then select:

  • Disable for all managed users
  • Enable for all managed users (Default)
  • Enable for select users and groups, and then enter one or more user names, email addresses, or groups
  • Enable for everyone except select users and groups, and then enter one or more user names, email addresses, or group

Box AI Studio Configurations

Defines who can use Box AI Studio. Click configure and then select:

  • Enable for all

  • Disable for all 

     

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