Storage reset
Answered
Could I run the script to recover my account storage? :(
Thank you!!
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Hi there,
Welcome to the Box Community!
I apologize for the inconvenience. I'm going to run a script that will recount all of the files and how much storage is being used in your account. Sometimes Box caches previous file counts and storage amounts causing a data inconsistency. This is a known issue and is a long term project for our engineering team to tackle. You may check this article as well as to why this issue happens: https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect
I'll mark this case solved for now. Please let me know if there's anything else I can assist with.
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