Unable to set up 2 Factor Authentication using Auth App

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Vinod Nair

• December 21, 2023 14:42

When I try to Set Up 2-Step verification using an authenticator app, it does not show me the QR code or the key needed to set up my Auth app. This is what I see

I have tried multiple times and it is this same issue.

1

• 

  Rona

  • December 21, 2023 19:07

  Hi Vinod,

  Welcome to Box Community and glad to help!

  Let me create a new case and a member of our team will be in touch, please keep an eye out.

  Thanks for posting!

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  Jared

  • February 12, 2024 05:58
  • Edited

  I have this exact issue as well.  The issue occurs in Brave and Edge browsers.

  I'm not understanding why this is marked as completed since the issue still exists. 

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