Bandwidth Limit Support

Hi,

We have been limited in our box usage due to using (apparently) too much bandwidth. We received no warning and no detailed information. When I ask the chat support just points me toward the fair use policy, but according to that policy, I am well within normal usage. (Based on per user counting and limits - though that policy is really hard to understand).

I even created (and paid for) an additional user that clearly has not used any bandwidth this month (since they are a new user) and they are also blocked from sharing files.

We RELY on box for our business and really need help. I have reached out to support, but they have been totally unwilling to help (or even provide more info on why we are blocked).

Does anyone know how to get actual support from someone helpful? I am desperate for actual help!

Rona

April 19, 2024 20:18

Hi there,

Welcome to Box Community!

It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll stay in touch.

Thanks for posting!

davemlapp

April 19, 2024 20:37

Hi Rona,

That is NOT correct.

I was in touch with chat support, but they were not able to help at all (see my original post). I am still DESPERATELY seeking ACTUAL SUPPORT as my business relies on box and we are currently not able to use it. I am still looking for any help or any direction on how to get useful support?

Comments