I also need to cancel due to me signing up by error 

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Tommy hogstrom

• October 19, 2024 19:16

I also need to cancel due to me signing up by error. Impossible to get in contact with support? Can someone help? 

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  Rona

  • October 21, 2024 22:01

  Hi Tommy, 

  Welcome to Box Community and glad to assist! 

  Canceling a Business or Enterprise Account

  Only the account administrator can cancel a Business or Enterprise account.

  1. Go to Admin Console > Account & Billing.
  2. In the Status field in the Account Information section, click Cancel Account.
     Do not see this option? Submit a ticket here.
  3. A pop-up window will ask you to confirm your action. After affirming, click Continue.
  4. Click Permanently Cancel My Account to complete the process.

  • • The account will cancel at the end of the service term.

  The account owner or administrator will receive a confirmation email once the cancellation has been processed.

  Thanks for posting! 

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  Tommy hogstrom

  • October 22, 2024 01:11

  That did not help at all, I want to DETRACT my subscription, not cancel and wait a year for it to cancel. Can you please start taking customer service serious for once? 

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