Box Drive Folder not visible

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September 27, 2022 13:48

I am using Box drive on Windows Server 2019. After updating my Box drive, I can't see my Box folder when I log in. What should I do? I would like to know how to solve it.

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4 comments

France

September 28, 2022 16:53

Edited
Hi K　プロジェクト,

Welcome to the Box Community, I'm happy to help!

Can you try to uninstall Box Drive from your Windows device and then reinstall it?
- Uninstalling Box Drive
- Installing Box Drive
Please let us know how it goes and if you have other questions, and we will do our best to help you.

Regards,
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K　プロジェクト

September 28, 2022 01:41
Thank you for your replay.

I've tried reinstalling Box Drive, but that didn't fix the problem.

The login screen is displayed, but after login it becomes unresponsive. The Box folder is not mounted.

The task manager screen shows that I can't log in.
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France

September 29, 2022 19:24

Edited
Hi K　プロジェクト,

I'm sorry to hear that the issue persists.

You may have a firewall or some other permissions issue on your device preventing Box from running. Can you try turning your firewall off and then exit Box Drive and then restart it again and see if this helps?

Regards,
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K　プロジェクト

September 30, 2022 02:23
Thank you for your replay.

Changing Firewall to OFF didn't solve the problem.

It would be helpful if you could identify the cause from the error log below.

■%userprofile%\AppData\Local\Box\Box\logs\Shell_Ext_Shim_explorer_000.log

[error][2022-09-30 11:16:56.657818][0x00002690][VerifyCertificate.cpp:45][VerifyFileSignature] DLL does not have a trusted signature: 0x800b0110
[error][2022-09-30 11:16:56.657818][0x00002690][BoxShellExtShim.cpp:71][LoadBoxShellExt] VerifyFileSignature(fileName.get()) failed, error: 0x80004005
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