Rona
- Total activity 19421
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Recent activity by Rona-
Hi Steve, Happy Friday and welcome to Box Community! Things that you need to confirm to successfully delete folders in Box: Confirm your permission to delete folders. If you're deleting root f...
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Hi there, Welcome to Box Community! To utilize Box Sign please make sure you've enabled. And to check: To change which of your users have Box Sign enabled or disabled: In the left sidebar of th...
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Hi Allison, Welcome to Box Community! I can see that you're already working with our teammate through email. Our Box product support team are on it and we would appreciate your reply in the threa...
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Hi Marco, Welcome to Box Community! Certain file type previews are only available to Business level Box accounts and above. Free or personal users can preview files owned by these accounts. And k...
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Hi there, Welcome to Box Community! The issue you encounter seems related to what is described in this article: Storage Usage Or File Count In My Account Is Incorrect I've ran the script that wil...
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Hi Sergio, Welcome to Box Community! I've opened a new case for your request to disable your MFA. Please keep an eye to your email as someone from Box Product Support will reach out to assist. T...
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Hi there, Welcome to Box Community! We've ran a script to fix your incorrect file counts and apologies for your trouble. This is to ensure that you're seeing the correct file counts in your respe...
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Hi Kathi, Welcome to Box Community! You can delete her folders by permanently deleting the user's Box account. And feel free to contact your main Admin to accomplish it and here's how. Hope it h...
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Hi James, Welcome to Box Community! I see that your users are having trouble generating a password reset email. And for a quick fix you may checkout this link. In additon to this, I've opened a n...
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Hi Diana, Welcome to Box Community! I can see that you've already opened an existing case regarding your Box access in China. Please keep an eye on your existing case as our specialist will send ...