Unable to add an email to account

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Samantha Pugh

• November 20, 2024 15:49

Hi,

I'm trying to add an email address to my account, but I get the following error message every time:

"There was an error while trying to add xx@xxxxxx.com to your account."

This is a company account. Could that be the problem?

How do I fix this?

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• 

  Rona

  • November 27, 2024 14:43

  Hi Samantha,

  Welcome to Box Community and glad to assist! 

  You can use the following troubleshooting steps to fix your issue, 

  • Updating your browser to the latest version
  • Clearing your browser's cache
  • Using Box with an alternate browser, computer, or network.
  • Temporarily disabling any plugins/extensions in your browser
  • Removing unwanted extensions, plug-ins, ads, pop-ups & malware:
    
    • Chrome, Edge, Firefox, Safari

  Otherwise, you might want to check if the email address is already in use on Box. As you can only use your email once at a time. Your email can only be used once at a time.

  Thanks for posting! 

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