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Chat Option for Support

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Reid Mallard

My company has a Business Plus account.  I am the Admin.  I was directed by the "Working with Support" webpage to find Support Chat on the Community Page.  Why can't I find the Chat function here?  Please direct me to Chat Function.  Last year I was able to access Support via phone.  Apparent cost-cutting measures have now precluded me from having phone support. :(

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Comments

14 comments

Date Votes
  • France
    • Edited

    Hi Reid, 

    Welcome to the Box Community!

    When you log in on our Community site and select "Contact Support" from the top-navigation menu on this page, you will see the different options for contacting the Box Product Support team.

    These options will vary by customer, depending on account type, agent availability and support subscription level. Options may include submission by web form, live chat and, for Premier and Platinum Service customers, a direct phone line. 

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  • Brian Magalis

    Hello

    I'm missing some folder in my Box, how can I locate them ?

    0
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  • Harell Little

    I want to cancel my account and would like to know what my rebate would be. I have deleted all files on Box.

    0
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  • Thomas e santay

    I would like to send a group of pictures all at once instead of one at a time. I am using an ipad

    0
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  • Box User

    I cannot sign in because it is sending me a code to a phone number I do not have anymore

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  • Box User

    How do I change the number?

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  • Bradford L Hollinger

    Microsoft rejects the Box credentials associated with my email address of record.  I changed my BOX password per directions.  Microsoft still rejects attemts to link BOX as a "save-to" "other Locations."
    I need help w this.

     

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  • Andrea Gabrielle Dionisio

    Hello,

     

    Our entire BOX files, worth 10 GB, disappeared. Can someone help me?

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  • SBX Admin

    Is Legal hold policy export is new functionality or existing one?

    If  it is an existing one, from when it is implemented.  

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  • raising gabdho Foundatioin

    who do you guys mean when you say maximum number of documents exceeded 

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  • admin

    Hello,

    I am having problems with files that are only online. I can't download them and I tried to refresh and some of my folders/files disappeared. If I go to Box.com, the folders are not there anymore.  

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  • Josephine Chege

    Hello,

    I am having problems with requesting signatures. I receive an error message. Please help.

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  • Knut M. Wittkowski

    Is this the part of "support" where I can actually get support?

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  • David Leon

    Dear Box, 

    Dear Box,

    We have noticed that when entering in our account a very important folder have disappeared, its name is "GRUPO MATELPUENTE" this folder is very big and we urgently need to have access to it, after the upgrades you made this folder is not in Box, please I need you to contact me ASAP to explain what happened.

     

    On the other hand we tried to make the payment to increase the storage size of our server and we have another error, please help me with this situation, we are very desperate as we use this application for our business.

    is our box account: dleon@att.net.mx

     

    We have sent several messages  to support and they say they will get back to me and I have waited all day, no one has called me back. Please if the issue is not with you, could you share with me an email, or a phone number where I can communicate ASAP? I am from Mexico. Also I tried to communicate to the phone number: 877 294 2693. No one is answering.

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