Cant submit a support ticket re over storage limit error

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Martin Andrews

• January 22, 2022 07:09
• Edited

The 'submit a ticket' page only let's me go to the forum. There is no actual way to contact support to log a ticket. Being a paying customer this is very frustrating.

The contents of my Box drive is 83.1GB yet my account says that it is over 100GB and items are no longer syncing.

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• Official comment

  

  France

  • January 24, 2022 20:04

  Hi Martin, 

  Welcome to the Box Community!

  The issue you encounter seems related to a known issue described in this article:

  • Storage Usage Or File Count In My Account Is Incorrect

  I've gone ahead and ran a script that will recount all of the files and how much storage is being used in your Box, it should now be reflecting the correct storage size available in your account.

  Let us know if you have any questions and we'll do our best to help!

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  Martin Andrews

  • January 25, 2022 01:30

  Thank you.

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