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Unable to zoom in/out in Microsoft Photos

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Mirazon Support

I have end users with Box Drive whose zoom in/out icons in Microsoft Photos are greyed out when they open these photos from Box Drive. i have tried to reset and repair the photos app and found that photos that are stored locally on the PC have no issue with the zoom function, just those opened via Box 

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7 comments

Date Votes
  • Rona

    Hi there, 

    Welcome to Box Community! 

    I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly. 

    Thanks for posting!

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  • LandQwest Box Admin

    We are also having the same issue. Have confirmed the zoom only works when accessing the file locally. Anything accessed within Box Drive has the zoom in/out options disabled for Microsoft Photos. We do not want to have to download some other image viewing software.

     

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  • Raheel Siddiqui

    HI Team,

    I have some questions to ask:

     

    1. Is there a known issue with the zoom functionality in Microsoft Photos when accessing images through Box Drive?"

    2. Are there any upcoming updates or patches planned to address the compatibility issue between Microsoft Photos and Box Drive?"

    3. Are there any recommended workarounds or settings adjustments that can enable zoom functionality in Microsoft Photos when using Box Drive?"

    4. Is there a list of fully compatible image viewing software with Box Drive that retains all functionalities, including zoom?"

    Please let me know if you have the answers.

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  • Daniel Johnston

    Did anyone get a good answer to this problem

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  • Sam Sweat

    I haven't seen any workarounds or notice from Box.  Suggestions on websites are Reset Photos App, Repair Photos App, Check for updates, Reinstall Photo app, or downloading photos locally and accessing them (of course that defeats the purpose of Box Drive).

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  • MA

    Apparently it's been a known issue for a while now but there's no solution. The only solution they were able to offer was to post feedback on the pulse website and hope it gets addressed in an update.

    https://support.box.com/hc/en-us/articles/360043695854-Windows-Specific-Limitations-for-Box-Drive

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  • Brandon Grotzinger

    We are seeing this issue as well with our users, no answer yet in sight

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