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Discrepancy in Access stats from box and Get file information API

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  • Official comment


    An issue of this nature will require further investigation by our product support team. Please ensure you're logged into a paid account and submit a ticket here

    I'm not 100% familiar with expected behavior here, but if I took my best guess it's because the numbers returned via the API are regarding views/downloads via the shared link and the numbers returned via the webapp are purely views/downloads via UI. 


    Kourtney, Box Developer Advocate

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