Discrepancy in Access stats from box and Get file information API

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Kaustav Kundu

• October 25, 2021 05:26

Hi,

There is some discrepancy between the access stats of a particular file stored in box and the details (e.g. Preview count, Download count) returned from the 'Get file information' API (https://api.box.com/2.0/files/:file_id/)

I can provide the file id if required.

Please refer to the attached screenshots:

 

/files/{file_id}//files/{file_id/files/{file_id}//files/{file_id}/

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• Official comment

  

  Kourtney

  • October 25, 2021 14:24
  • Edited

  Hello, 

  An issue of this nature will require further investigation by our product support team. Please ensure you're logged into a paid account and submit a ticket here. 

  I'm not 100% familiar with expected behavior here, but if I took my best guess it's because the numbers returned via the API are regarding views/downloads via the shared link and the numbers returned via the webapp are purely views/downloads via UI. 

  Thanks,

  Kourtney, Box Developer Advocate

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