False-Positive File Continuously Quarantined by Policy

For accounts with Policies set up to help monitor their content, there may be an issue with certain files being flagged over and over again despite having been previously marked as a false positive.

Environment

All Box accounts with Upload Policies enabled.

Root Cause

This behavior is expected when there are multiple versions of the file being uploaded. Each version of a file is treated as an individual upload to be inspected by the policy. This means that if, for example, a loan application which included a Social Security Number was edited and re-uploaded on multiple occasions, each subsequent upload would be flagged, even if previous versions had been marked as false-positives.